Refund Policy

If your subscription stops working, we first try to give you a replacement. A refund is given only when we cannot replace it.

When you can get a refund

All three of these must be true:

You have not changed the account details.
The subscription has been cancelled.
We are not able to give you a replacement.

Refunds are not given in any other case.

How much you get back

We deduct the amount for the time you have already used and refund the rest.

Half the plan used: half the amount is deducted. For example, if a 1-month plan costing Rs. 300 is cancelled after 15 days, you get Rs. 150 back.
Yearly plans: the monthly price (yearly price divided by 12) is deducted for each month used. For example, a yearly plan costing Rs. 2,400 is Rs. 200 per month. If it is cancelled after 6 months, Rs. 1,200 is deducted and you get Rs. 1,200 back.

These prices are examples only. Your refund is based on the price you paid.

How to ask for a refund

नेपालीमा

Subscription मा समस्या आएमा पहिले Replacement दिने प्रयास गरिन्छ। Refund तब मात्र हुन्छ जब तपाईंले account details परिवर्तन गर्नुभएको छैन, subscription cancel भएको छ, र हामीले replacement दिन सकेनौं।

आधा अवधि चलाइसकेपछि subscription गएमा आधा रकम काटेर refund हुन्छ। Yearly plan ६ महिनापछि गएमा प्रति महिनाको मूल्यको हिसाबले ६ महिनाको रकम काटेर बाँकी रकम refund हुन्छ।